3WISHES RETURN POLICY

How returns work for Insider members and Wish Luxe members

Questions? Email [email protected] or chat with us online. 

How your return works depends on your membership. Here's exactly what to expect at each level. All returns are inspected upon arrival. Items that don't meet the eligibility conditions below will be denied and may be shipped back to the customer, upon request, for a return shipping fee.

3Wishes Insider — Free

Every customer is automatically a 3Wishes Insider. It's free, and there's nothing to sign up for.

  • Keep it & get credit: On eligible items you want to exchange, just keep what you ordered — no shipping, no return label. You'll get 100% of what you paid back in store credit.
  • Want to send it back instead? Return within 14 days on your own, which comes with a 10% restocking fee and you cover the shipping.
  • Exchanges are always free. Swap for a different size, color, or a like item of equal value within 3 days of delivery.

WISH LUXE — $21.95/yr (one-time annual charge)

Wish Luxe is our top membership, and better returns are one of the best parts.

  • Keep it & get more credit: On eligible items, rather than returning your item, just keep what you ordered and get 125% of what you paid back in store credit — our best rate.
  • Send it back for free: You get 45 days to return an item, with no restocking fee — automatically, no add-on needed. Standard return shipping is always free; expedited return shipping is available for a flat $5.50 per order fee.
  • Choose how you're refunded: store credit, or a refund to your original payment method (a $6.99 shipping fee applies if you choose a card refund).
  • Exchanges are always free, plus you'll get a $5 bonus in store credit.

At a Glance

  3Wishes Insider (Free) WISH LUXE ($21.95/yr, one-time)
Keep the item, get store credit (Exchange Option – if eligible) 100% back, Store Credit 125% back, Store Credit
Send it back instead Standard Return Always free — included
Return window 14 days 45 days
Return shipping Customer Paid + 10% restock fee Standard: free / Expedited: $5.50
Refund to your card Not available Available ($6.99 shipping fee with card refund)
Exchanges Always free (only eligible within 3 Days of delivery) Free + $5 bonus credit


Exchanges

A few items can't be returned, exchanged, or kept for credit — this applies to every customer, no matter your tier:

  • Costumes, panties/bottoms, wigs, hats, makeup, pasties, eyelashes, and rose petals
  • Any item that's been worn, washed, or damaged
  • Anything marked Final Sale at checkout

What's Not Returnable

A few items can't be returned, exchanged, or kept for credit — this applies to every customer, no matter your tier:

  • Costumes, panties/bottoms, wigs, hats, makeup, pasties, eyelashes, and rose petals
  • Any item that's been worn, washed, or damaged
  • Anything marked Final Sale at checkout

Return Requirements

These requirements apply to every return, no matter your tier:

  • Items must be new, unworn, unwashed, and free of stains or damage
  • Please return items in their original packaging
  • Any free gift that came with your order needs to be returned too, or we'll deduct its value from your credit or refund
  • International customers cover their own return shipping

Return Requirements

Email [email protected] or chat with us online and we'll take it from there.

Damaged, Missing, or Incorrect Items

This applies to every member, regardless of tier. Any damaged, missing, or incorrect items must be reported within 3 days of delivery. 3Wishes is not liable for packages once they've been delivered; FedEx Signature Confirmation® is recommended and available upon request for an added cost. 

Return Eligibility 

This applies to every member, regardless of tier. All returns are handled on a case-by-case basis and ultimately at 3Wishes' discretion — including determining whether an item qualifies as unworn and unwashed — with the goal of providing the best possible experience for our customers. Potential fraud or abuse of this policy, including excessive or unreasonable returns, may result in the rejection of future transactions or returns. Filing a payment dispute does not override this policy;



3Wishes reserves the right to contest disputes using order records, tracking data, and customer communications.